Terms and Conditions

CRUU, INC.

WEBSITE AND MOBILE APPLICATION

TERMS AND CONDITIONS

These Terms and Conditions (these “Terms” or this “Agreement”) are entered into by and between you (“User”, “you”, or “your”) and Cruu, Inc., a Delaware corporation (“Cruu”, the “Company”, “we”, “us”, or “our”), and govern your access to and use of the website located at mycruu.com (the “Website”), our mobile application (the “App”), and all related features, tools, content, functionality, and services made available through the foregoing (collectively, the “Platform”).

PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR LEGAL RIGHTS, INCLUDING DISCLAIMERS OF WARRANTIES, LIMITATIONS OF LIABILITY, INDEMNIFICATION OBLIGATIONS, AND A BINDING ARBITRATION PROVISION THAT INCLUDES A JURY-TRIAL WAIVER AND A CLASS-ACTION WAIVER.

BY ACCESSING OR USING THE PLATFORM, CREATING AN ACCOUNT, CLICKING TO ACCEPT THESE TERMS, OR BOOKING OR PURCHASING ANY SERVICE THROUGH THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND ALL POLICIES INCORPORATED HEREIN BY REFERENCE, INCLUDING OUR PRIVACY POLICY AND COOKIE POLICY. IF YOU DO NOT AGREE, DO NOT ACCESS OR USE THE PLATFORM OR BOOK ANY SERVICES THROUGH IT.

These Terms, together with our Privacy Policy, Cookie Policy, any service-specific terms, and any other policies referenced herein and/or posted on or linked from the Platform, govern your use of the Platform and your purchase of or registration for any services made available through the Platform. Our Privacy Policy, Cookie Policy, and any other privacy notices we make available describe how we collect, use, disclose, and otherwise process personal information and the rights and choices that may be available to you. Your acceptance of these Terms does not constitute consent to any collection, use, disclosure, or other processing activity for which applicable law requires a separate, specific consent. We will present material service descriptions, charges, and limitations through the Platform in a manner intended to be clear and accurate, and nothing in these Terms waives any nonwaivable right or remedy under applicable law.

We may update these Terms from time to time in our sole discretion. If we make material changes, we will post the updated Terms on the Platform and update the effective date above. Any changes will be effective upon posting, except to the extent applicable law requires additional notice. Your continued use of the Platform after the updated Terms become effective constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Platform.

ARBITRATION NOTICE. Except as expressly provided in Section 24 (Dispute Resolution and Arbitration), you and the Company agree that most disputes, claims, or controversies arising out of or relating to these Terms, the Platform, or any Services will be resolved through binding individual arbitration and not in court. BY AGREEING TO THESE TERMS, YOU AND THE COMPANY WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE PROCEEDING. Please review Section 24 carefully.

OVERVIEW OF THE PLATFORM AND SERVICES

Platform Description. Cruu provides a technology platform through the Website and App that enables Users to schedule on-demand automotive maintenance and repair services performed by mobile technicians who travel directly to the User’s specified location in Company-owned service vehicles (the “Services”). The Website serves as an informational resource prior to login and, after login, mirrors the primary functional experience available in the App.

How the Services Work. Users may browse available services, select service types manually, or receive automated service recommendations through the Platform. To schedule a service appointment, a User selects a service, chooses a two-hour appointment window, provides a service location, and completes any required payment authorization. Cruu then dispatches a qualified technician in a Company-owned vehicle to the User’s chosen location within the selected appointment window.

Service Availability. Services are currently available only within selected areas of the State of Florida (Miami-Dade, Broward, and Palm Beach Counties), and as displayed in the Platform at the time of booking. Service availability may vary and is subject to change. We do not guarantee service availability in all locations or at all times. We reserve the right to expand, modify, or restrict our service areas at any time without notice.

Service Personnel. Services may be performed by technicians with training and experience appropriate to the requested Service.

ELIGIBILITY

By accessing or using the Platform, you represent and warrant that: (a) you are at least eighteen (18) years of age; (b) if you are under eighteen (18) years of age, your parent or legal guardian has reviewed and accepted these Terms on your behalf and is responsible for your use of the Platform; (c) you have the legal capacity and authority to enter into a binding agreement; (d) you have not previously been suspended or removed from the Platform; and (e) your access to and use of the Platform will comply with all applicable laws and regulations.

Parents and Legal Guardians. If you are a parent or legal guardian who permits a minor to use the Platform, you accept these Terms on behalf of that minor, are responsible for the minor’s activity on the Platform, and agree that you are personally bound by and liable under these Terms for the minor’s actions. Users under the age of eighteen (18) may not independently book Services, enter into service agreements, or authorize payments without a parent or legal guardian’s express authorization.

Authorization to Request Service. By booking a service through the Platform, you represent and warrant that you have the legal right and authority to request service for the vehicle identified and at the service location specified, and that you have all necessary consents, authorizations, and access rights to permit a technician to perform the requested work on such vehicle.

ACCOUNTS AND REGISTRATION

Account Creation. To access certain features of the Platform and to book Services, you must create an account (an “Account”). An Account may be a “Single User Account” or a “Business Account,” each as described in Section 3.4. You may create an Account by providing a valid email address and creating a password, or by using a supported third-party social login service (such as Google, Apple, Facebook, or Microsoft). By using a third-party login service, you agree to comply with that service’s applicable terms and conditions and acknowledge that we may receive certain profile information from that provider in accordance with your privacy settings and our Privacy Policy.

Account Information. When you register for an Account, you will be required to provide information appropriate to the applicable Account type, which may include your name, email address, phone number, service address or home address, billing address, and vehicle information, or any other information that the Company may request. For a Business Account, this may also include the legal name and contact information of the commercial entity and its authorized users, or any other information the Company may request. You agree that all information you provide is accurate, current, and complete, and that you will keep it accurate and up to date at all times. Providing false, misleading, or incomplete information may result in the suspension or termination of your Account, in the Company’s sole discretion.

Account Security. You are solely responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account, whether or not authorized by you, except to the extent caused by our gross negligence or willful misconduct. You agree to notify us promptly at support@mycruu.com of any unauthorized use of your Account or any other breach of security. We are not liable for any loss or damage arising from your failure to safeguard your Account credentials.

Account Types. The Platform offers two distinct account types:

Single User Account. A Single User Account is intended for an individual consumer to schedule and manage Services for vehicles the individual is authorized to have serviced for personal use. A Single User Account may not be used by a commercial entity or to administer a Business Account.

Business Account. A Business Account is intended only for businesses, fleet operators, commercial entities, and organizations that manage multiple vehicles and/or multiple authorized users. Business Accounts may include dashboard features, spending and service-history tracking across multiple vehicles, and role-based access permissions (such as owner, manager, and viewer roles). The individual creating a Business Account represents and warrants that he or she is duly authorized to act on behalf of, and to bind, the applicable business entity. We reserve the right to request documentation to verify the identity and authority of any Business Account applicant. Business Account administrators are responsible for managing their authorized users and ensuring that all users under the Business Account comply with these Terms.

Account Deletion. You may request deletion of your Account by contacting us at support@mycruu.com or through the settings in the App. Deletion of your Account does not automatically delete all records associated with your Account. Retention and deletion of personal information is governed by our Privacy Policy and applicable law. Outstanding balances, pending Services, and any contractual obligations that survive termination will remain in effect notwithstanding Account deletion.

VEHICLE CONNECTIVITY AND DATA INTEGRATION

Adding Vehicles. You may add vehicles to your Account either by manually entering vehicle information or by connecting your vehicle manufacturer account through Smartcar, Inc. (“Smartcar”), a third-party vehicle data integration platform. Supported manufacturers may include, but are not limited to, BMW, Mercedes-Benz, Tesla, Toyota, Honda, Ford, Hyundai, Kia, Volkswagen, and Chevrolet, as displayed in the App at the time of connection.

Smartcar Integration. If you choose to connect your vehicle through Smartcar, you will be redirected to Smartcar’s platform to authorize the connection between your manufacturer account and Cruu. Smartcar acts as a bridge between your vehicle manufacturer’s connected car platform and the Cruu Platform. By authorizing this connection, you affirmatively consent to the transmission of certain vehicle data from your manufacturer account, through Smartcar, to Cruu. This connection is voluntary, and you may revoke the connection at any time through your Account settings or through the Smartcar platform.

Vehicle Data Collected. Through an authorized Smartcar connection, Cruu may receive the categories of Vehicle Data that your vehicle manufacturer and Smartcar make available and that you authorize, which may include the vehicle identification number (VIN), odometer readings, mileage, diagnostic trouble codes (DTCs), fault codes, warning signals indicator statuses, and other vehicle health signals and/or telemetry data made available through the manufacturer’s connected car interface(collectively, “Vehicle Data”). The scope, frequency, and retention of Vehicle Data, including any baseline collection period, depend on the applicable vehicle manufacturer, Smartcar, and your permissions.

AI-Assisted Analysis and Recommendations. Cruu may use automated or AI-assisted analysis to process Vehicle Data in order to identify anomalies, predict potential maintenance needs, and generate service recommendations. You acknowledge and agree that:

Any diagnostic finding, maintenance recommendation, service suggestion, or timing estimate generated by the Platform (whether through AI analysis or otherwise) is provided for informational purposes only and does not constitute a guarantee, warranty, or professional certification of any vehicle condition, defect, or repair need;

Such recommendations are inherently dependent on the accuracy, completeness, and timeliness of Vehicle Data received from third-party sources (including your vehicle manufacturer and Smartcar), which Cruu does not control and for which Cruu assumes no responsibility;

Automated analysis is not a substitute for dashboard warning lights, manufacturer instructions, recall notices, scheduled maintenance guidelines, professional inspections, or the independent judgment of a qualified technician;

You remain solely responsible for the maintenance, safety, and roadworthiness of your vehicle and for making all final decisions regarding vehicle service and repair; and

Cruu expressly disclaims any liability for damage, loss, injury, or expense arising from your reliance on any automated or AI-assisted diagnostic output, recommendation, or prediction.

AI Chatbot. The Platform may include a proprietary AI-powered chatbot designed to assist Users with common inquiries, bookings, vehicle questions, and Account support. You acknowledge that the AI chatbot provides automated responses that may not always be accurate, complete, or current, and that chatbot output does not constitute professional advice. Chatbot conversation records may be retained in accordance with our Privacy Policy. Complex or unresolved issues may be escalated to our support team at support@mycruu.com.

LOCATION DATA AND PERMISSIONS

Limited Location Access. The Platform is not designed to continuously track your location. Location access is activated only in connection with a scheduled service visit, specifically, the Platform may access your device’s location data when a technician has been dispatched and is en route to your service location, and such access ends when the service visit is marked as complete in the Platform. Cruu uses location data solely to facilitate the delivery of Services to the location you have specified.

Device Permissions. The App may request access to your device’s precise location services. Granting location permissions is voluntary; however, if you deny or disable location permissions, certain features of the Platform (including real-time technician tracking and location-based service delivery) may not function properly or may be unavailable. You may manage your location permissions at any time through your device settings.

Service Address. When booking a service, you will be asked to provide a service address. You represent and warrant that the address you provide is accurate, that you have lawful access to the location, and that the location is safe and suitable for the requested work. Cruu is not responsible for delays or service issues resulting from inaccurate address information.

TECHNICIAN VISITS AND SERVICE CONDITIONS

Appointment Windows. When you book a service through the Platform, you select a two-hour appointment window during which a technician will be dispatched to your service location. We will make commercially reasonable efforts to dispatch a technician within the selected window; however, appointment windows are estimates, and actual arrival times may vary due to traffic, weather, prior appointments, or other factors beyond our reasonable control.

Site Safety and Access. You are responsible for ensuring that the service location is safe, accessible, lawful, and suitable for the performance of automotive work. By requesting service at a specified location, you represent and warrant that each of the following conditions is satisfied:

6.2.1 Lawful Permission. You have lawful permission to occupy and use the location for the requested work.

6.2.2 Suitable Surface and Space. The location is on a level, stable surface with adequate space for a technician and service vehicle.

6.2.3 Hazard-Free Conditions. The location is free from hazardous conditions, including but not limited to hazardous materials, flooding, unstable ground, or unsafe structures.

6.2.4 Safe Work Area. All pets, children, and bystanders will be kept at a safe distance from the work area during the service visit.

6.2.5 Required Permissions. You have secured any necessary permissions from property owners, homeowner associations, parking facility operators, or other relevant parties.

Right to Refuse or Stop Work. Our technicians reserve the right to refuse to begin, or to stop, work at any time if, in their reasonable professional judgment, the service location is unsafe, inaccessible, or unsuitable for the requested work, including without limitation due to severe weather conditions, hazardous environments, lack of adequate access to the vehicle, or any condition that could pose a risk to the technician, the vehicle, third parties, or property. In such cases, Cruu’s cancellation or rescheduling policies will apply.

Booking Instructions. Before requesting a Service, select the vehicle and requested service, choose an available appointment window, provide the service address, and provide complete access instructions. Indicate whether you will be present, designate an authorized adult to provide access, or use a secure key or access method. Before the appointment, Cruu may send a confirmation identifying the appointment window, service address, vehicle, and access instructions through the Platform or another method selected by Cruu. You must review the confirmation and promptly report any change that could affect access or service.

Vehicle Access and Key Handoff. You must ensure that the technician has adequate access to the vehicle to perform the requested Service. This may include providing keys, key fobs, or other access devices, or ensuring the vehicle is unlocked through supported connected-car functionality. Certain Services for vehicles connected through a supported manufacturer app may be initiated without you being physically present, provided that you have made adequate arrangements for vehicle access and remain reachable by phone or through the Platform during the service visit. The applicable access method will be identified for each booking, and no step authorizes access beyond what is reasonably necessary to provide the requested Service.

6.5.1 Presence or Secure Access. At the appointment, you may be present, designate an authorized adult to provide access, use a secure lockbox or other Platform-approved access method, or, where supported, use connected-car remote unlocking. You must not leave keys, key fobs, access devices, or connected-car credentials in an unsecured location.

6.5.2 Identity and Vehicle Verification. Before work begins, Cruu may verify your identity, the identity of your authorized adult designee, and the vehicle by checking Account information, booking details, the vehicle’s VIN, license plate, odometer, or other identifying information.

6.5.3 Transfer and Access Logging. Any transfer, receipt, use, or return of a key, key fob, access device, or connected-car credential will be time-stamped and recorded in Cruu’s system, including the applicable time and vehicle.

6.5.4 Reachability and Supplemental Authorization. You must remain reachable through the Platform, by text message, or by telephone using the contact information provided at booking. Communications will generally be routed through Cruu’s backend. During the ten-minute grace period described in Section 11.3, the technician may send an arrival notice and make follow-up contact. Additional work, a different method of accessing the vehicle, or action to address an unexpected condition requires your supplemental authorization before Cruu takes that action.

6.5.5 Service Completion Notice. After the Service is complete, Cruu will provide a completion notice and service summary, including any applicable follow-up instructions. The notice and summary may be delivered through the App, push notification, email, or text message.

6.5.6 Return and Re-Securing. When the Service is complete, Cruu will return keys or access devices directly to you or your authorized adult designee, or place any keys or access devices back in the documented secure method. Cruu will close, lock, and re-secure the vehicle before recording completion and will provide confirmation. You must promptly report any missing key, access device, or discrepancy through the Platform or to support@mycruu.com.

Customer Availability. Although you may not need to be physically present during the entire service visit, you must remain reachable by phone, text message, or through the Platform for the duration of the appointment. Failure to remain reachable may result in the technician being unable to complete the service and may subject you to a cancellation or no-show fee.

Service Documentation. Company technicians will document each service visit as follows:

6.7.1 Photographs. Technicians take before-and-after photographs of the vehicle exterior, interior as applicable to the Service performed, odometer reading, and VIN plate. These photographs are used to verify vehicle condition, substantiate completed work, investigate claims, prevent fraud, and support service quality assurance.

6.7.2 Body Cameras. Technicians are equipped with body cameras that record video only and do not record audio during service visits. Body camera recordings are used for safety, service documentation, quality assurance, claims investigation, and fraud prevention purposes.

6.7.3 Privacy Treatment. All photographs, recordings, and related documentation are collected, stored, and used in accordance with our Privacy Policy and applicable law.

Communications. Communications between you and the technician during a service visit may be facilitated through the Platform and will generally be routed through Cruu’s backend. Direct contact between customers and technicians outside of the Platform may be restricted to avoid unnecessary interruptions during service. Communications may be routed through the Platform or another method selected by Cruu, including the App, push notification, email, SMS/text message, or telephone. You consent to receive operational communications related to your bookings and Services through those methods, as described further in Section 22.

Pre-Existing Conditions and Unrelated Issues. To the fullest extent permitted by applicable law, Cruu is not responsible for: (a) any pre-existing condition, defect, or damage to the vehicle not caused by the Service performed; (b) any environmental spillage, fluid leak, or contamination not resulting from Cruu’s work; or (c) any mechanical failure, breakdown, or malfunction of any vehicle component unrelated to the specific Service performed by Cruu. This general service-conditions disclaimer is separate from the warranty exclusions in Section 13 and does not limit any warranty that cannot be excluded under applicable law.

SERVICE ESTIMATES AND AUTHORIZATION

Service Estimates. Service estimates and pricing may be generated digitally through the Platform based on the information available at the time of booking, including the service type, vehicle information, and any Vehicle Data received through connected integrations. All estimates are non-binding approximations and the final cost may vary based on actual conditions encountered during the service.

Written Estimate and Authorization. For diagnostic or repair work for which the customer’s cost is expected to exceed one hundred fifty dollars ($150.00), a written repair estimate and disclosure statement before diagnostic or repair work begins will be provided (“Written Estimate”). You must review and provide an electronic signature and timestamp to authorize the work described in the estimate. The estimate and authorization records will be retained as required by applicable law.

Additional Work. If during the course of performing authorized work the technician identifies additional work that was not included in the Written Estimate, Cruu will notify you and obtain your authorization before performing additional chargeable work. You may approve or decline the additional work through the Platform. Cruu will provide an invoice describing the services, parts, and charges, and will maintain records and provide customer disclosures as required by applicable law. No additional chargeable work will be performed without authorization, except to the extent applicable law permits otherwise.

PAYMENT TERMS

General. All prices and fees are stated in U.S. Dollars. Before you pay any fees, you will have an opportunity to review and accept the fees that you will be charged. Refunds, credits, and cancellation treatment for Services and subscriptions are subject to the applicable provisions of these Terms, any service-specific terms, and applicable law. Vault credits are governed by Section 10. You are responsible for all applicable taxes, surcharges, and fees associated with your use of the Platform and Services.

Payment Processing. Payments are processed through Stripe, Inc. (“Stripe”) or such other third-party payment processor(s) as we may designate from time to time. Your payment information may be collected, processed, and stored by Stripe or our other payment processors in accordance with their respective terms of service and privacy policies. By providing payment information through the Platform, you authorize Cruu and our payment processor(s) to charge the payment method you provide for all fees and charges incurred in connection with your Account. Please review Stripe’s terms and privacy policy.

Authorization. By providing a payment method to Cruu, you represent and warrant that you are authorized to use such payment method and authorize us (and our payment processor) to charge your payment method for all fees incurred. You agree to keep your payment information current and accurate at all times.

Failed Payments. If a payment fails, we may retry the charge, suspend your access to the Platform or Services, and/or require an alternative payment method. You are responsible for any fees or charges imposed by your bank, card issuer, or payment provider in connection with failed or disputed transactions.

Chargebacks. If you initiate a chargeback or payment dispute with your bank or card issuer, we reserve the right to suspend your Account and access to all Services pending resolution of the dispute. We may also seek recovery of any amounts owed, including administrative fees associated with the chargeback process, to the extent permitted by applicable law.

Pricing. The Company reserves the right to determine pricing for all Services in its sole discretion and may change pricing at any time. It is your responsibility to review the total price displayed to you before confirming a booking. Promotional offers may be subject to additional terms and may be modified or discontinued at any time.

SUBSCRIPTION PLANS

Subscription Tiers. The Platform offers both free and paid monthly subscription plans. Paid subscription tiers may include, but are not limited to, tiers currently described as Casual Cruu (free), Priority Cruu, and Family Cruu, each offering varying levels of service benefits, dispatch fees, vehicle allowances, and access to features such as the Vault, active DTC monitoring, fluid top-off services, and emergency dispatch services. Subscription tier names, prices, and included benefits are as displayed in the Platform at the time of enrollment and are subject to change.

Recurring Billing. Paid subscriptions are billed on a recurring monthly basis. By enrolling in a paid subscription, you authorize Cruu (and our payment processor) to charge your payment method on a recurring basis at the then-current subscription rate for the selected tier, plus applicable taxes, until you cancel. Subscription fees will be charged at the beginning of each billing cycle.

Autorenewal Disclosure. YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW EACH MONTH AT THE THEN-CURRENT RATE DISCLOSED BEFORE RENEWAL UNLESS YOU CANCEL BEFORE THE START OF THE NEXT BILLING CYCLE. Before enrollment, the Platform will clearly and conspicuously disclose the recurring nature of the subscription, the applicable rate, and the cancellation method. You may cancel using the same manner and means used to accept the subscription, including Account settings or another method provided at enrollment. Cancellation will take effect at the end of the current billing period, and you will not be charged for subsequent periods. If a subscription has a specified term longer than one month, Cruu will provide any advance renewal notice required by applicable law.

Downgrade and Cancellation. If you cancel a paid subscription or change to another subscription tier, you will retain access to your paid tier benefits through the end of your current billing period. After the paid subscription ends, the treatment of any tier-specific benefits and discounts However, any remaining Vault balance (as defined below) will remain available for eligible Services in accordance with Section 10.

Changes to Subscription Plans. We reserve the right to modify subscription plan pricing, benefits, terms, and availability at any time. We will provide reasonable notice of material changes to your subscription plan before the changes take effect. Your continued use of the subscription after such changes constitutes your acceptance of the revised terms.

VAULT PREPAID SERVICE CREDITS

Vault Overview. The Cruu Vault (the “Vault”) is a closed-loop prepaid service credit feature available through the Platform. The Vault allows Users to deposit funds in advance that are converted into service credits redeemable exclusively for eligible Cruu Services. Vault tiers may offer different contribution levels and benefits such as parts and labor discounts, extended service inclusions, and emergency dispatch services as described on the Platform. Vault tier pricing and benefits are as displayed in the Platform at the time of enrollment and are subject to change.

Nature of Vault Credits. Vault credits:

Are usable only for eligible Cruu Services and have no cash value;

Do not constitute a deposit, bank account, investment, or any form of financial instrument;

Are non-transferable except as expressly permitted by Cruu;

Are non-refundable except to the extent required by applicable law;

Do not expire, subject to Cruu’s right to modify or discontinue the Vault program upon reasonable notice; and

Function as a closed-loop stored-value system, similar to a gift card.

Recurring Vault Contributions. If you enroll in a recurring Vault contribution, you authorize Cruu (and our payment processor) to charge your payment method on a recurring monthly basis for the selected Vault tier amount, plus applicable taxes, until you cancel. You may cancel recurring Vault contributions at any time through your Account settings.

Redemption. When you book and pay for a Service, any available Vault credits will be applied first, and any remaining balance will be charged to your payment method on file. If your Vault balance is insufficient to cover the full cost of a Service, the remaining amount will be charged to your payment method.

Effect of Subscription Cancellation on Vault. If you cancel your paid subscription or recurring Vault contribution, your existing Vault balance remains available for eligible Services. However, any tier-specific discounts, bonuses, or benefits that are associated exclusively with an active paid subscription will no longer apply once the subscription ends. The Vault balance itself is unaffected by subscription cancellation and remains usable at standard (non-discounted) rates.

Relinquishment. You may voluntarily relinquish your Vault balance at any time by contacting support@mycruu.com. Relinquished balances are forfeited and cannot be recovered.

CANCELLATION AND NO-SHOW POLICY

Cancellation by You. You may cancel a scheduled service appointment through the Platform. Cancellation fees may apply depending on the timing of the cancellation relative to the scheduled appointment, as follows:

Within 24 Hours of Appointment: A cancellation fee of [$35.00] may apply.

The specific cancellation fee amounts and policies are subject to the terms and amounts displayed in the App at the time of your booking or cancellation and may change from time to time. Please review the applicable cancellation policy before confirming your booking.

No-Show Policy. After you receive notice that a technician has arrived at your service location (or is within the designated arrival zone), a ten (10) minute grace period will begin. If you fail to make the vehicle accessible, fail to respond to communications, or are otherwise unavailable after the expiration of the grace period, Cruu may treat the appointment as a no-show, cancel the service, and charge a no show fee to your payment method on file or deducted from your Vault credits, as applicable. If a gated community, locked parking structure, restricted-access area, or similar barrier prevents the technician from reaching the vehicle, the appointment may likewise be treated as a no-show and subject to the applicable no-show fee.

Cancellation by Cruu. We reserve the right to cancel any scheduled service at any time for reasons including, but not limited to, unsafe service conditions, technician unavailability, severe weather, vehicle inaccessibility, or your breach of these Terms. If we cancel a service for reasons not attributable to you, no cancellation fee will be charged, and any dispatch fee already charged for the cancelled service will be refunded or credited to your Account or the original payment method, subject to applicable law. Any other prepaid amounts for the cancelled service will be refunded or credited to your Account, subject to applicable law.

Autonomous Service Authorization and Billing. By enrolling a vehicle in the autonomous fleet service, the Business Account holder gives Cruu standing authorization, until the enrollment is cancelled or disabled, to use connected telematics data to identify when an eligible Service may be due, generate a service recommendation, schedule and dispatch that Service without obtaining separate approval for each appointment, and access the vehicle in accordance with Section 6.5. The Business Account administrator may establish or modify vehicle eligibility, approved service types, spending limits, and notification preferences through the Platform. If a proposed Service would exceed an applicable spending limit or fall outside an approved parameter, Cruu may request supplemental authorization before scheduling or performing the Service. Otherwise, the Business Account holder authorizes Cruu to automatically schedule the Service, apply available Vault credits, and charge the payment method on file for any remaining amount and applicable fees. Cruu will provide notice of telematics-triggered recommendations, scheduled Services, appointment windows, anticipated charges, dispatches, completions, and cancellations through the Platform, email, SMS/text message, telephone, or another contact method associated with the Business Account. The Business Account administrator is responsible for reviewing notices and maintaining current contact and payment information.

BUSINESS ACCOUNTS AND FLEET SERVICES

Business Account Features. Business Accounts provide enhanced features for fleet and multi-vehicle management, including:

A centralized dashboard for monitoring service history and spending across all vehicles in the fleet;

Role-based access permissions, including owner, manager, and viewer roles, allowing different levels of access for different team members; and

The ability to manage multiple vehicles under a single Account.

Autonomous Fleet Service. Business Account holders may access an autonomous fleet service feature as described on the Platform. To use the autonomous fleet service feature, you must connect your fleet to a supported fleet telematics provider, which may include Geotab, Verizon Connect, or other providers as we may support from time to time. Without a connection to a supported fleet telematics provider, autonomous fleet service functionality will not be available, and you may still use the Platform to request on-demand Services manually.

Fleet Telematics Integration. By connecting a fleet telematics provider to your Business Account, you authorize Cruu to receive and process fleet vehicle data (including but not limited to VINs, mileage, diagnostic codes, and vehicle health signals) transmitted through the connected telematics platform. You represent and warrant that you have the authority to authorize such data sharing on behalf of your business and that such sharing complies with any applicable agreements between you and the telematics provider.

Business Account Verification. Before activating or maintaining a Business Account, Cruu may request an Employer Identification Number (EIN), business formation documents, or other documentation reasonably needed to verify that the commercial entity is active and that the applicant is authorized to act for it. Failure to provide satisfactory verification information may result in the restriction, suspension, or termination of Business Account features.

Authorized Users. The Business Account administrator is responsible for all activity conducted by authorized users under the Business Account and for ensuring that all such users comply with these Terms. You agree that all individuals who access the Platform through your Business Account have been duly authorized by your business to do so.

LIMITED WARRANTY ON SERVICES

Service Warranty. Certain Services performed by Cruu technicians may be covered by a limited warranty as specified in the applicable work order, service confirmation, or service-specific warranty terms provided at the time of service. Unless the applicable service-specific warranty states otherwise, the applicable term will be 6,000 Miles, whichever occurs first. The applicable warranty documentation will identify the covered work, scope, exclusions, and claim procedures.

Warranty Exclusions. Any limited warranty provided by Cruu shall not apply to, and Cruu shall have no obligation with respect to, any failure, defect, or issue resulting from:

Normal wear and tear;

Misuse, neglect, abuse, or accident;

Customer-supplied parts, materials, or fluids;

Unauthorized modifications, repairs, or maintenance performed by anyone other than a Cruu technician;

Environmental conditions, road hazards, or conditions beyond Cruu’s reasonable control;

Failures unrelated to the specific work performed by Cruu;

Pre-existing conditions not identified or caused by the warranted service;

Third-party product defects, manufacturer defects, or recall-related issues; or

Your failure to follow any post-service care instructions provided by the technician or through the Platform.

Warranty Claims. To submit a warranty claim, you must contact Cruu through the Platform or at support@mycruu.com within the applicable warranty period, describe the issue, and provide the technician with a reasonable opportunity to inspect and, if warranted, correct the issue. Cruu’s sole obligation under any warranty is, at our option, to re-perform the defective work or refund the amount paid for the defective portion of the service.

Service and Damage Claims. To submit a claim that a Service was defective or caused damage to your vehicle, you must notify Cruu through the Platform or at support@mycruu.com as soon as reasonably practicable after you discover the issue and, in any event, within thirty (30) days after the Service or discovery of the issue, whichever is later, unless a longer period is required by applicable law. Your notice must describe the issue and include the booking and vehicle information and any reasonably available supporting materials, including photographs, videos, repair estimates, receipts, and other information relevant to the claim. You must preserve the vehicle and the claimed condition to the extent reasonably possible, make the vehicle available for inspection, and cooperate reasonably with Cruu’s investigation, including by providing additional information and access to the vehicle. Cruu may use its timestamped before-and-after photographs, service records, body-camera recordings, and other documentation, including AI-assisted comparison of photographs, as investigatory evidence. Any AI-assisted comparison is one factor in Cruu’s investigation and is not conclusive or determinative; Cruu will consider the available evidence as a whole. If Cruu determines that it is responsible for covered damage or an eligible service issue, Cruu may, at its option and subject to applicable law, arrange for repair, re-perform the affected Service, or refund the amount paid for the affected Service, as appropriate.

Statutory Warranties. Nothing in this Section is intended to limit, exclude, or disclaim any warranty that cannot be excluded or limited under applicable law, including any nonwaivable statutory warranty or consumer protection right.

REFERRAL PROGRAM

Cruu may offer a referral program through which existing Users may earn Vault credits or other rewards for referring new Users to the Platform. Referral rewards, if offered, are subject to the following:

The referral program terms, reward amounts, and eligibility requirements are as displayed on the Platform and are subject to change or discontinuation at any time;

Referral rewards have no cash value and are subject to the same terms and conditions applicable to Vault credits;

Cruu reserves the right to investigate and withhold, revoke, or modify referral rewards in cases of suspected fraud, abuse, or non-compliance with program terms; and

Additional terms and conditions may apply to specific referral promotions and will be made available through the Platform.

THIRD-PARTY SERVICES AND INTEGRATIONS

Third-Party Platforms. The Platform relies on and integrates with various third-party services, platforms, and providers, which may include, without limitation:

Smartcar, Inc., for vehicle manufacturer account connectivity and Vehicle Data retrieval;

Vehicle manufacturers (e.g., BMW, Mercedes-Benz, Tesla, and others) whose connected car platforms make Vehicle Data available through Smartcar;

Fleet telematics providers (e.g., Geotab, Sensara, Verizon Connect) for Business Account fleet integrations;

Stripe, Inc. (or other designated payment processors) for payment processing;

Apple, Google, Facebook, and Microsoft for social login and identity services;

Apple App Store and Google Play Store for App distribution;

Maps and location service providers for routing, dispatch, and service location functionality;

Communications service providers for SMS, email, and push notification delivery; and

Network carriers, internet service providers, and device manufacturers.

No Control Over Third Parties. Cruu does not own, operate, or control any third-party platform, service, or provider. Cruu does not warrant or guarantee, and assumes no responsibility for, the accuracy, completeness, timeliness, availability, quality, security, legality, or reliability of any data, content, products, or services provided by or through any third party. Specifically, and without limiting the foregoing, Cruu:

Does not guarantee the accuracy, completeness, or timeliness of Vehicle Data received through Smartcar or any vehicle manufacturer;

Is not responsible for interruptions, outages, downtime, errors, or data loss at or caused by any third-party platform;

Is not responsible for changes to third-party APIs, terms of service, data-sharing policies, or permissions that may affect the functionality of the Platform;

Is not responsible for revocation of your access to or permissions on any third-party platform; and

Is not responsible for the acts or omissions of any third-party service provider.

User Responsibility. You are solely responsible for reviewing and complying with the terms of service, privacy policies, and any other agreements applicable to any third-party service that you connect to, access through, or use in connection with the Platform. By authorizing an integration with a third-party service (such as connecting your vehicle manufacturer account through Smartcar), you authorize Cruu to request, receive, and use the data made available through that integration to provide and improve the Services in accordance with these Terms and our Privacy Policy. You may revoke any third-party integration at any time through the applicable settings in your Account or through the third-party platform.

App Store Terms. If you download the App from a third-party application store (such as the Apple App Store or Google Play Store), you acknowledge and agree that: (a) these Terms are between you and Cruu only, and not with the app store provider; (b) the app store provider has no obligation to furnish any maintenance or support services with respect to the App; (c) in the event of any failure of the App to conform to any applicable warranty, the app store provider is not responsible for any refund; (d) the app store provider is not responsible for addressing any claims you may have relating to the App; and (e) the app store provider is a third-party beneficiary of these Terms as related to your license to use the App, with the right to enforce these Terms against you.

INTELLECTUAL PROPERTY AND PLATFORM LICENSE

Company Content. The Platform and all content, features, and functionality thereof, including but not limited to all text, graphics, logos, trademarks, service marks, trade names, images, software, code, data, designs, page layout, and the selection and arrangement thereof (collectively, “Company Content”), are owned by the Company, its affiliates, licensors, or other content providers and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

License to Use the Platform. Subject to your compliance with these Terms, Cruu grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform and Company Content solely for your personal, non-commercial use (or, for Business Account holders, for your internal business use in connection with managing your fleet) in accordance with these Terms. This license does not include the right to: (a) modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any Company Content; (b) use any data mining, robots, or similar data gathering or extraction methods on the Platform; (c) download (other than page caching) any portion of the Platform except as expressly permitted; or (d) use the Platform or Company Content other than for its intended purposes.

Trademarks. The Cruu name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates. You may not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs, and slogans on the Platform are the trademarks of their respective owners.

Feedback. If you provide Cruu with any feedback, suggestions, ideas, comments, or other input regarding the Platform or Services (“Feedback”), you hereby grant Cruu a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, non-exclusive license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, display, and otherwise exploit such Feedback for any purpose without attribution, compensation, or obligation to you.

User Submissions. If the Platform permits you to submit, upload, or transmit any content, including but not limited to photographs, reviews, comments, or other materials (“User Submissions”), you retain ownership of your User Submissions but grant Cruu a non-exclusive, royalty-free, worldwide, transferable, sublicensable license to use, reproduce, modify, distribute, display, and create derivative works of your User Submissions in connection with the operation and improvement of the Platform and Services. You represent and warrant that you have all rights necessary to grant this license and that your User Submissions do not violate any third party’s rights.

DMCA. If you believe that any content on the Platform infringes your copyright, please notify us in accordance with the Digital Millennium Copyright Act by sending a written notice to support@mycruu.com containing: (a) a description of the copyrighted work claimed to have been infringed; (b) identification of the allegedly infringing material and its location on the Platform; (c) your contact information; (d) a statement that you have a good-faith belief that use of the material is not authorized by the copyright owner; and (e) a statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf.

ACCEPTABLE USE

You agree not to use the Platform in any manner that:

Violates any applicable federal, state, local, or international law or regulation;

Is fraudulent, false, misleading, or deceptive;

Infringes, misappropriates, or violates any third party’s intellectual property or other rights;

Is harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable;

Involves distributing unsolicited advertising, promotional materials, or spam;

Interferes with or disrupts the Platform, servers, or networks connected to the Platform;

Attempts to gain unauthorized access to any portion of the Platform, other Users’ Accounts, or any systems or networks connected to the Platform;

Uses any robot, spider, scraper, or other automated means to access the Platform for any purpose;

Introduces any viruses, Trojan horses, worms, logic bombs, or other malicious or technologically harmful material;

Impersonates or attempts to impersonate the Company, a Company representative, another User, or any other person or entity; or

Engages in any other conduct that restricts or inhibits any person’s use or enjoyment of the Platform or that, as determined by us, may harm the Company or Users of the Platform.

DISCLAIMERS OF WARRANTIES

AS-IS BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM, ALL COMPANY CONTENT, AND ALL SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. CRUU EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE.

No Warranty of Accuracy. WITHOUT LIMITING THE FOREGOING, CRUU DOES NOT WARRANT THAT: (A) THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) THE RESULTS OBTAINED FROM THE USE OF THE PLATFORM WILL BE ACCURATE, RELIABLE, OR COMPLETE; (C) ANY DEFECTS IN THE PLATFORM WILL BE CORRECTED; (D) THE PLATFORM OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (E) ANY DIAGNOSTIC DATA, VEHICLE DATA, AI-GENERATED ANALYSIS, SERVICE RECOMMENDATION, OR OTHER OUTPUT OF THE PLATFORM IS ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR PURPOSE.

Vehicle and Diagnostic Disclaimer. CRUU DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR TIMELINESS OF ANY VEHICLE DATA RECEIVED FROM THIRD-PARTY SOURCES, INCLUDING THROUGH SMARTCAR OR ANY VEHICLE MANUFACTURER, OR ANY DIAGNOSTIC FINDING, MAINTENANCE RECOMMENDATION, OR SERVICE SUGGESTION GENERATED BY THE PLATFORM’S AI-ASSISTED ANALYSIS. SUCH INFORMATION IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND IS NOT A SUBSTITUTE FOR PROFESSIONAL INSPECTION, MANUFACTURER GUIDELINES, DASHBOARD WARNING INDICATORS, OR YOUR OWN INDEPENDENT JUDGMENT.

Statutory Rights. NOTHING IN THIS SECTION IS INTENDED TO EXCLUDE OR LIMIT ANY WARRANTY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, OR ANY NONWAIVABLE CONSUMER PROTECTION RIGHT OR REMEDY, INCLUDING RIGHTS UNDER THE FLORIDA DECEPTIVE AND UNFAIR TRADE PRACTICES ACT, FLA. STAT. §§ 501.201 ET SEQ., INCLUDING § 501.204. TO THE EXTENT ANY WARRANTY CANNOT BE DISCLAIMED UNDER APPLICABLE LAW, SUCH WARRANTY IS LIMITED IN DURATION AND SCOPE TO THE MINIMUM EXTENT PERMITTED.

LIMITATION OF LIABILITY

Exclusion of Consequential Damages. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CRUU, ITS AFFILIATES, OFFICERS, DIRECTORS, REPRESENTATIVES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF CRUU HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Aggregate Cap. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CRUU’S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, THE PLATFORM, OR ANY SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNTS PAID BY YOU TO CRUU FOR THE SERVICE GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00).

Exceptions. The limitations and exclusions in this Section do not apply to: (a) liability arising from Cruu’s gross negligence or willful misconduct; (b) liability that cannot be excluded or limited under applicable law, including any nonwaivable statutory consumer protection right; (c) death or personal injury caused by Cruu’s negligence; or (d) fraud or fraudulent misrepresentation by Cruu.

Basis of the Bargain. You acknowledge and agree that the disclaimers, exclusions, and limitations of liability set forth in these Terms reflect a reasonable and fair allocation of risk between you and Cruu, and that these limitations form an essential basis of the bargain between us. Cruu would not be able to provide the Platform and Services to you on an economically reasonable basis without these limitations.

ASSUMPTION OF RISK

You acknowledge that automotive service and repair inherently involves certain risks, including but not limited to risks related to vehicle damage, personal injury, property damage, and road safety. By booking and receiving Services through the Platform, you voluntarily assume all risks associated with such Services to the extent permitted by applicable law, including risks arising from:

The inherent nature of automotive repair and maintenance work;

Performance of Services at a location you have selected (including conditions at that location);

Your reliance on any recommendation, estimate, or diagnostic output provided through the Platform;

Conditions of your vehicle that were not disclosed or not discoverable during the service visit; and

Interactions with third-party products, parts, or materials.

This assumption of risk does not limit or waive any right that you have under applicable law that cannot be limited or waived.

INDEMNIFICATION

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Cruu and its affiliates, officers, directors, representatives, agents, licensors, and service providers from and against any and all claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or relating to: (a) your use of or access to the Platform or Services; (b) your breach of these Terms or any representation or warranty made herein; (c) your violation of any applicable law, rule, or regulation; (d) your User Submissions or Feedback; (e) any dispute between you and any third party (including any vehicle manufacturer, Smartcar, fleet telematics provider, or other User); (f) your provision of inaccurate, misleading, or incomplete information; or (g) your negligence, willful misconduct, or fraud.

Cruu reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you agree to cooperate with our defense of such claim. This indemnification obligation shall survive the termination of your Account and these Terms.

COMMUNICATIONS AND ELECTRONIC SIGNATURE CONSENT

Communications Consent. By creating an Account or using the Platform, you consent to receive communications from Cruu, including but not limited to service confirmations, appointment reminders, technician dispatch notifications, service completion summaries, billing and payment notices, Account alerts, and other operational communications, via the App (including push notifications), email, SMS/text message, and telephone. You may opt out of non-transactional marketing communications at any time by following the unsubscribe instructions in the communication or by contacting support@mycruu.com. You may not opt out of transactional communications necessary for the operation of your Account or completion of Services you have requested. Standard message and data rates from your mobile carrier may apply.

Electronic Signatures. By using the Platform, you consent to conducting transactions electronically, including providing electronic signatures for service estimates, authorizations, and other documents. You agree that your electronic signature, click-through acceptance, or other electronic acknowledgment has the same legal force and effect as a handwritten signature under applicable law, including the Florida Electronic Signature Act of 1996, and the Uniform Electronic Transaction Act.

Electronic Records. You consent to receive all notices, disclosures, agreements, and other communications that we may provide to you electronically, including by posting on the Platform, via email, or through push notifications. If you wish to withdraw your consent to receive electronic communications, you must cease using the Platform and contact us at support@mycruu.com.

DATA PRIVACY

Your use of the Platform is subject to our Privacy Policy, which describes how we collect, use, disclose, retain, and otherwise process personal information, and the rights and choices that may be available to you. Our Privacy Policy is available through the Platform and is incorporated herein by reference. We may also maintain a Cookie Policy or cookie notice describing how we use cookies and similar technologies.

By using the Platform, you acknowledge that you have been provided access to our Privacy Policy and any applicable Cookie Policy. Your acceptance of these Terms does not constitute consent to any collection, use, sale, sharing, or other processing activity for which applicable law requires a separate, specific consent. If applicable based on statutory definitions, thresholds, and other criteria, this includes the Florida Digital Bill of Rights, as well as other state and federal privacy laws. These Terms do not state that the Florida Digital Bill of Rights applies to Cruu absent facts establishing its statutory applicability. Where separate consent is required, it will be sought through separate mechanisms and disclosures.

DISPUTE RESOLUTION AND ARBITRATION

Informal Resolution. Before initiating any formal dispute resolution proceeding, you and Cruu agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, or any Services (a “Dispute”) informally. The party asserting the Dispute shall send the other party a written notice describing the nature of the Dispute, the relief sought, and contact information (a “Dispute Notice”). Dispute Notices to Cruu should be sent to support@mycruu.com. The parties shall use good-faith efforts to resolve the Dispute within sixty (60) days after receipt of the Dispute Notice. Any in-person informal resolution meeting, if one is held, shall take place in Miami-Dade County, Florida. If the Dispute is not resolved within that period, either party may proceed with formal dispute resolution as set forth below.

Binding Arbitration. IF A DISPUTE CANNOT BE RESOLVED INFORMALLY, YOU AND CRUU AGREE THAT ANY DISPUTE WILL BE RESOLVED THROUGH BINDING INDIVIDUAL ARBITRATION AND NOT IN COURT, EXCEPT AS OTHERWISE PROVIDED IN THIS SECTION. Arbitration shall be administered by the American Arbitration Association (the “AAA”) under its Consumer Arbitration Rules then in effect, or, if the AAA is unable or unwilling to administer the arbitration, by another nationally recognized arbitration administrator agreed upon by the parties. If the parties cannot agree on an administrator, a court of competent jurisdiction shall appoint one.

Arbitration Location. Any arbitration hearing shall take place in Miami-Dade County, Florida, unless you and Cruu agree otherwise or the applicable arbitration rules provide for a different location based on the amount in controversy or for your convenience.

Arbitration Procedures. The arbitrator shall apply Florida substantive law consistent with the Federal Arbitration Act. The arbitrator may award any relief that would be available in court, including injunctive or declaratory relief, provided that such relief is limited to the individual claimant. The arbitrator’s decision shall be final and binding and may be entered and enforced in a state or federal court located in Miami-Dade County, Florida.

WAIVER OF JURY TRIAL. YOU AND CRUU HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. YOU AND CRUU ARE INSTEAD ELECTING THAT ALL DISPUTES SHALL BE RESOLVED BY ARBITRATION UNDER THIS SECTION, EXCEPT AS OTHERWISE PROVIDED HEREIN.

CLASS ACTION AND REPRESENTATIVE PROCEEDING WAIVER. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND CRUU AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, MULTI-PARTY, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of this arbitration section shall be null and void, and all Disputes shall be resolved exclusively in court.

Exceptions. Notwithstanding the foregoing, the following claims are excluded from binding arbitration: (a) individual claims brought in a small claims court located in Miami-Dade County, Florida (or its equivalent), provided the claim remains in such court and is pursued on an individual basis; and (b) claims seeking injunctive or other equitable relief to prevent the actual or threatened infringement, misappropriation, or violation of a party’s intellectual property rights, which may be brought only in a state or federal court located in Miami-Dade County, Florida.

Opt-Out. You may opt out of this arbitration provision by sending a written notice to Cruu at support@mycruu.com within thirty (30) days of the date you first accept these Terms. Your opt-out notice must include your name, mailing address, email address, and a clear statement that you wish to opt out of the arbitration provision. If you timely opt out, neither party is bound by this arbitration section, and any Disputes will be resolved exclusively in court as provided in Section 25. If you do not opt out within the specified period, you will be deemed to have consented to binding arbitration.

Severability of Arbitration Provisions. If any provision of this Section 24 is held to be illegal, invalid, or unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed, and the remaining provisions shall continue in full force and effect.

GOVERNING LAW AND JURISDICTION

These Terms and any Dispute arising out of or relating to these Terms, the Platform, or any Services shall be governed by and construed in accordance with the laws of the State of Florida, without giving effect to any conflict of law principles. To the extent any Dispute is not subject to arbitration under Section 24, or if the arbitration provision is found unenforceable, you and Cruu agree that any judicial proceeding permitted under these Terms will be brought exclusively in the state or federal courts located in Miami-Dade County, Florida, and you consent to the personal jurisdiction and venue of those courts.

PLATFORM UPDATES AND AVAILABILITY

Cruu reserves the right to modify, update, suspend, or discontinue the Platform (or any features or functionality thereof) at any time, with or without notice, and without liability to you. We may release updates to the App from time to time, which may include bug fixes, new features, or security patches. You agree to install updates as they become available; failure to do so may result in reduced functionality or security vulnerabilities.

We do not guarantee that the Platform will be available at all times or in all locations. Access to the Platform may be interrupted due to maintenance, updates, network failures, technical issues, or other factors beyond our reasonable control.

SUSPENSION AND TERMINATION

We reserve the right, in our sole discretion, to suspend, restrict, or terminate your Account and/or access to all or any part of the Platform at any time, with or without notice, for any reason, including but not limited to: (a) your breach of these Terms; (b) suspected fraudulent, abusive, or illegal activity; (c) your failure to pay amounts owed; (d) requests by law enforcement or other government agencies; (e) discontinuance or material modification of the Platform; or (f) unexpected technical or security issues.

Upon termination or suspension of your Account: (a) your right to use the Platform will immediately cease; (b) you must immediately cease all use of the Platform; (c) we may delete or retain your Account information and data in accordance with our Privacy Policy and applicable law; and (d) any outstanding payment obligations and any provisions of these Terms that by their nature should survive termination shall survive.

You may terminate your Account at any time by following the procedures described in Section 3.5 (Account Deletion). Termination of your Account does not relieve you of any obligations incurred prior to termination.

FORCE MAJEURE

Cruu shall not be liable for any delay or failure in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, epidemics or pandemics, war, terrorism, riots, government actions, sanctions, embargoes, labor disputes, strikes, fire, flood, hurricane, power outages, internet or telecommunications failures, cyberattacks, equipment failures, or supply chain disruptions.

GENERAL PROVISIONS

Entire Agreement. These Terms, together with the Privacy Policy, Cookie Policy, and any other policies or terms incorporated by reference, constitute the entire agreement between you and Cruu with respect to the subject matter hereof and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written, between you and Cruu regarding such subject matter.

Severability. If any provision of these Terms is held to be illegal, invalid, or unenforceable under applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from these Terms, and the remaining provisions shall continue in full force and effect.

Waiver. No waiver of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of Cruu to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

Assignment. You may not assign or transfer these Terms or any of your rights or obligations hereunder, in whole or in part, without Cruu’s prior written consent. Cruu may assign or transfer these Terms, in whole or in part, without restriction and without your consent, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.

Survival. All provisions of these Terms that by their nature should survive termination shall survive, including without limitation ownership provisions, warranty disclaimers, limitations of liability, indemnification obligations, dispute resolution provisions, and the general provisions of this Section.

No Third-Party Beneficiaries. These Terms do not create any third-party beneficiary rights, except that the app store providers identified in Section 15.4 are intended third-party beneficiaries of the applicable terms relating to app store distribution.

Headings. The headings in these Terms are for convenience only and do not affect the interpretation of these Terms.

CONTACT INFORMATION

If you have any questions or concerns about these Terms, the Platform, or our Services, please contact us at support@mycruu.com.

Last updated: September 9, 2026