Terms of Service

Acceptance of Terms

By creating an account, downloading the Cruu app, or otherwise accessing the Platform, you represent that:

• You are at least 18 years of age, or at least 13 years of age with the consent and supervision of a parent or legal guardian
• You have the legal capacity to enter into a binding contract
• You are not prohibited from using the Platform under applicable law
• You agree to comply with these Terms and all applicable local, state, federal, and international laws and regulations

If you do not agree with any part of these Terms, you must not use the Platform.

Description of Service

Cruu is a mobile auto service platform that connects vehicle owners with certified independent auto technicians for on-location maintenance and repair services. Through the Cruu app and website, you can:

• Browse available auto services (oil changes, brake service, diagnostics, battery replacement, and more)
• Book appointments at a location of your choice (home, workplace, or other address)
• Track your technician's real-time arrival
• Receive transparent, upfront pricing before you confirm a booking
• Pay securely through the Platform
• Access your complete service history

We reserve the right to modify, suspend, or discontinue the Platform or any part thereof at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Platform.

User Accounts & Responsibilities

Account Registration

To book services through Cruu, you must create an account by providing accurate and complete information including your name, email address, phone number, and vehicle details. You agree to keep this information current and accurate.

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must:

• Choose a strong, unique password and keep it confidential
• Notify us immediately of any unauthorized use of your account at support@mycruu.com
• Ensure you log out of your account when using shared devices

Cruu is not liable for any loss or damage arising from your failure to maintain the security of your account credentials.

Account Accuracy

You agree to provide accurate vehicle information (make, model, year, and any relevant service history) when booking appointments. Providing incorrect vehicle information may result in the technician being unable to complete the service and may result in a cancellation fee.

One Account Per User

You may maintain only one personal Cruu account. Creating multiple accounts to circumvent suspensions, bans, or limitations is prohibited and may result in termination of all associated accounts.

Booking & Cancellation Policy

Booking Confirmation

When you submit a booking request through the Platform, you will receive a confirmation notification once the appointment is accepted. Your booking is not confirmed until you receive this confirmation. Service pricing displayed in the app is the final price you will be charged, with no hidden fees.

Cancellation by User

You may cancel a confirmed appointment free of charge up to 24 hours before the scheduled appointment time. Cancellations made within 24 hours of the scheduled appointment time may be subject to a cancellation fee of up to 50% of the booked service price, to compensate the technician for their reserved time.

No-Show Policy

If our technician arrives at the confirmed service address and you are not present, or access to the vehicle is not provided within 15 minutes of arrival, the appointment will be marked as a no-show and the full service price may be charged.

Cancellation by Cruu or Technician

In the event that Cruu or an assigned technician needs to cancel your appointment (due to weather, equipment failure, technician unavailability, or other circumstances), you will be notified as soon as possible and offered a full refund or free rebooking at your earliest convenience. No cancellation fee will be charged in these cases.

Rescheduling

You may reschedule an appointment without penalty up to 24 hours before the scheduled time. Rescheduling within 24 hours is treated as a cancellation and may be subject to the cancellation fee described above.

Payment Terms

Payment Processing

All payments on the Cruu Platform are processed by Stripe, Inc., a third-party payment processor. By submitting a payment, you agree to Stripe's Terms of Service and Privacy Policy. Cruu does not store your full credit or debit card number on its own servers.

Currency & Pricing

All prices are displayed and charged in United States Dollars (USD). Service prices are shown upfront before you confirm a booking. The price displayed at the time of booking is the price you will be charged, subject to any add-on services requested and agreed upon during the appointment.

Authorized Charges

By providing a payment method, you authorize Cruu to charge the payment method for:

• The cost of booked services as confirmed at the time of booking
• Any additional parts or services requested and agreed upon during the appointment
• Applicable cancellation or no-show fees as described in Section 4
• Any applicable taxes

Refunds

Refunds for cancelled appointments (within the free-cancellation window) are typically processed within 5–10 business days, depending on your bank or card issuer. If you believe a charge was made in error, please contact us at support@mycruu.com within 30 days of the charge.

Taxes

You are responsible for any applicable sales tax, use tax, or other taxes associated with your use of the Platform, where required by law.

Technician Services & Warranty

Technician Vetting

All technicians on the Cruu Platform are independently vetted and must meet Cruu's certification and background check requirements before being approved. However, technicians are independent contractors, not employees of Cruu Inc.

Service Warranty

Warranties on services and parts are provided by the individual technician or parts supplier, not by Cruu Inc. directly. Details of any service warranty will be communicated by the technician at the time of service. For warranty claims on completed work, please contact us at support@mycruu.com and we will connect you with the relevant technician.

Service Outcomes

While Cruu takes reasonable steps to ensure quality service, we cannot guarantee specific outcomes for all repairs or maintenance work, particularly where pre-existing conditions of the vehicle affect the result. If you are unsatisfied with a service, please contact us within 72 hours of the completed appointment.

Intellectual Property

The Cruu Platform, including its design, graphics, logos, text, software, and all other content, is the exclusive property of Cruu Inc. and its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to use the Platform solely for your personal, non-commercial use of booking auto services. You may not:

• Copy, modify, or distribute any part of the Platform without our written consent
• Reverse engineer, decompile, or disassemble any software component of the Platform
• Remove or obscure any copyright, trademark, or other proprietary notices
• Use the Cruu name, logo, or branding without our written permission

Prohibited Conduct

You agree not to use the Platform to:

• Violate any applicable law or regulation
• Submit false or fraudulent booking requests
• Harass, threaten, or abuse technicians or Cruu staff
• Provide false identity or vehicle information
• Attempt to circumvent any security or spam-prevention measures
• Scrape, crawl, or systematically extract data from the Platform without written permission
• Introduce malware, viruses, or other harmful code to the Platform
• Use the Platform for any commercial purpose without Cruu's written consent
• Attempt to access accounts or data belonging to other users

Violation of these prohibitions may result in immediate suspension or termination of your account and may be referred to law enforcement authorities.

Disclaimer of Warranties

To the fullest extent permitted by applicable law, Cruu Inc. expressly disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that:

• The Platform will be uninterrupted, error-free, or completely secure
• Any defects in the Platform will be corrected
• The results obtained from using the Platform will be accurate or reliable
• Any particular service outcome will be achieved

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you.

Limitation of Liability

In no event shall Cruu Inc., its officers, directors, employees, contractors, agents, partners, suppliers, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including but not limited to loss of profits, data, goodwill, or business interruption — arising out of or relating to your use of (or inability to use) the Platform, even if Cruu has been advised of the possibility of such damages.

In any event, Cruu Inc.'s total aggregate liability to you for all claims arising out of or relating to these Terms or the Platform shall not exceed the greater of: (a) the total amount you paid to Cruu in the 12 months prior to the event giving rise to the claim, or (b) one hundred U.S. dollars ($100.00).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.

Indemnification

You agree to defend, indemnify, and hold harmless Cruu Inc. and its officers, directors, employees, contractors, agents, and partners from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use or misuse of the Platform
• Your violation of these Terms
• Your violation of any applicable law or the rights of any third party
• Any false or inaccurate information you provide through the Platform

Governing Law & Disputes

Governing Law

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions.

Dispute Resolution

We encourage you to contact us first to resolve any issue informally. If you have a complaint or dispute with Cruu, please email us at support@mycruu.com. Most concerns can be resolved quickly through direct communication.

Jurisdiction

For any dispute that cannot be resolved informally, you agree to submit to the exclusive jurisdiction of the state and federal courts located in Miami-Dade County, Florida. You waive any objection to the exercise of jurisdiction over you by such courts and to venue in such courts.

Class Action Waiver

To the extent permitted by law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

Changes to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Notify you via email or a prominent notice within the Cruu app at least 14 days before the new Terms take effect

Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Platform and may delete your account.

We encourage you to review these Terms periodically to stay informed of any updates.

Contact Us

If you have any questions, concerns, or feedback about these Terms of Service, please contact us:

• Email: support@mycruu.com
• Website: mycruu.com
• Mailing address: Cruu Inc., Miami, Florida, United States

We will respond to all inquiries within 5 business days.